Frequently Asked Questions
Check our FAQs for common queriesORDERING
DELIVERY & RETURNS
PRODUCT INFORMATION
MY ACCOUNT
GENERAL QUERIES
| Q | How do I check an online order? |
| A | You can log in to your account and view all orders, past and pending. |
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| Q | How long do orders take to arrive? |
| A | If you order online before 12:00 we will dispatch your goods the same day. All standard deliveries are sent 2nd class via Royal Mail. If you require next day delivery there is also a cut off time of 12:00 to guarantee you receive your goods as requested. |
| Q | you deliver to international destinations? |
| A | Yes, we delivery to anywhere in the world. Please see the delivery options on the My Basket page of the website. |
| Q | What is your return policy? |
| A | You can return/and or exchange unwanted goods to us within seven days of purchase as long as the product hasn't been used and is in its original packaging. When returning goods to us, please include a copy of your original order, your contact details and provide us with the reason for the return. |
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| Q | Where can I find product specific FAQs? |
| A | Each individual product has its own set of FAQs which can be found on the right hand side of the screen when viewing a product |
| Q | Where can I check the product ingredients? |
| A | Each individual product has its own set of FAQs where you can find ingredients along with further information. |
| Q | How do I know how big the product is? |
| A | Each individual product has its own set of FAQs where you can find the product weight and package size. |
| Q | Where can I learn about product application? |
| A | We have a large LOOKS & TIPS section where it is possible to watch videos on How to achieve looks. We also have individual application demonstration videos on each product page. |
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| Q | I've signed up to receive the newsletter, but it never comes through, why is this? |
| A | The main reason the newsletter may not arrive is SPAM filtering. Be sure to check your SPAM folders in your email program and ensure your SPAM filter is set to allow emails form www.newcidcosmetics.com. You can do this by adding newcidcosmetics.com to your 'Safe Sender' list. |
| Q | How can I unsubscribe form your mailing list? |
| A | You can unsubscribe from our mailing list by logging into your account, going to 'My Details' section and checking the option 'No, do not send me news from New CID Cosmetics'. |
| Q | How can I change my password? |
| A | You can change your password by logging into your account, go to 'My Details' section and enter your new password in the form provided. You will need to type your password again in the 'Verify Password' form. |
| Q | I've forgotten my password, how can I retrieve it? |
| A | On the Login page of the website, you can select the option 'Show password hint' for a reminder of your password. If you still can't remember your password, select the 'Forgotton password' option and we will email you a new password. You can login with this new password and then change it something more memorable to you. |
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| Q | Do you test on animals? |
| A | No, almost all animal testing for cosmetics has been outlawed in the EU. |
| Q | Can I get a sample size? |
| A | New CID Cosmetics do not send out sample size products, however, you can sample any of our products by visiting any one of our concessions. See STOCKISTS. |
| Q | Can I get a brochure? |
| A | All products are available to view on the website, however if you do require a brochure you can CONTACT US providing your delivery address and we will send one out to you. |
| Q | Where can I purchase New CID Cosmetics? |
| A | There are many locations that stock our products, please visit the STOCKISTS page for a full list. |
| Q | How can I apply for a job with New CID Cosmetics? |
| A | If you are interested in working for New CID Cosmetics, please visit our WORK WITH US page for a list of available positions. |
| Q | The colours on my screen don't represent the product exactly, why is this? |
| A | Computer monitors vary in screen resolution and colour profile settings. The atmosphere in which you are viewing the website may also affect the on screen appearance. Please feel free to contact us if you have any questions about specific shades. |
| Q | Do you offer make-up lessons? |
| A | Yes, we have concessions spread across the UK where it is possible to book a make-up lesson. We also have. You can book a lesson by visiting the counter and asking for an appointment. |
| Q | Can I ask your make-up artists specific questions? |
| A | Yes, please see the CONTACT US page of the website where you can ask any questions you may have. Whether they are to do with a particular product, application tips or a general enquiry, we aim to get back to you with the help you need. |
| Q | Does anyone else receive the information I provide when registering/placing an order? |
| A | No, our website in 100% secure and we do not sell on your personal details to any third party organisation |
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