Shipping & Returns

These Terms & Conditions govern the use of www.burlingtonshair.com ("The Website") and your relationship with Burlingtons ("The Company"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree with these Terms & Conditions, please do not use The Website. By using The Website, you agree to be bound by these Terms & Conditions. Nothing in these Terms & Conditions affects your statutory rights.

The content of The Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of The Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on The Website without written permission from us.

Our prices are stated in Pounds Sterling (£) and include VAT (sales tax).
We clearly show you the price you have to pay for our products. If, by mistake, we have under-priced a product, we will not have to deliver that produce to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product.

The cost of packing and delivery is clearly displayed at 'checkout' for your approval prior to confirming your order.

We do our best to deliver within 28 days of the date of receiving your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Reasonable allowance should be made for orders made over the weekend, at National Holidays and peak times for the postal service (included but not limited to Christmas).

We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that they will be fault free. If you find a fault, please let us know.
The Website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on The Website we will try to correct them as soon as we can.

In particular we are not liable to you for the following:

Incompatibility of The Website with any of your computer or telecommunications equipment or software

Technical problems or errors or interruptions of The Website
Inadequacy of The Website to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to The Website

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud

We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via the secure 'e-mail us' link found at the bottom of each page and include full contact details in addition to your e-mail address together with order number where appropriate

We may update these Terms and Conditions from time to time. The changes will apply to the use of The Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use The Website. If you continue to use The Website after the date on which the change comes into effect, your use of The Website indicates your agreement to be bound by the new Terms and Conditions.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We make no promise that materials on The Website are appropriate or available for use in locations outside the United Kingdom, and accessing The Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

If you breach these Terms and Conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Text Messages to The Company

All entrants to the Competition must be residents of the UK. Overseas players are not eligible

Employees of The Company (including freelancers) and their relatives and any agents involved are ineligible to enter

Prizes cannot be exchanged for cash

The first entry drawn at random from all eligible entries will win the Prize

Prizes will be sent out within 28 days of notification by Burlingtons

Entry will cost you 1 x £1.00 (including VAT) plus your usual text message costs and is available to T-Mobile, O2, Orange, Three and Vodafone customers only. Please get permission from the person who pays the bill.

Winners will be phoned back on the number he or she provided to claim the prize.

No purchase necessary.

Entrants may enter as many times as they wish.

Alternatively, send your name, address and phone number with the keyword 'FASHION' on a postcard to: New ID & Burlingtons, Third Floor, 17-18 Margaret Street, London, W1W 8RP

The Company reserves the right to verify the eligibility of entrants and check their identity.

The Company is not responsible for network or communication failures of any kind or for entries that are incomplete, incomprehensible or fraudulent. Proof of sending is not proof of receipt.

Entries that are incorrect or incomplete will be void. No refund will be made or the cost of any entry.

In the event of any fault, mistake, misunderstanding or dispute concerning the operation of any part of the competition or the operation of the phone system, the decision of The Company shall be final and no correspondence will be entered into.

The Company can make no guarantee of telephone access to the Competition.
We may contact you by text SMS with offers about our products. This is FREE service and you will NOT be charged. If you would not like to be contacted by us via text SMS, please advise us by email at enquiries@newidexperiences.com

The Company reserves the right to cancel the competition at any stage, if deemed necessary in their opinion, and if circumstances arise outside of their control.

Entrants will be deemed to have accepted these rules and to agree to be bound by them when entering this competition.

These Terms and Conditions shall apply to all entries made.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

For hair advice, exclusives and special offers. Win a prize worth £750 in our monthly prize draw.